Terms of Service

Terms of Service

1. Service Provider data
Name: Land Plan Ltd.
Headquarters: 9012 Győr, Ménfői u. 64.
Business Registration Number: 08-09-028190
Tax number: 25586505-2-08

2. General rules
2.1. These "General Terms and Conditions" regulate the use of the Service Provider's accommodation and services.
2.2. Special, individual conditions are not part of the published General Business Terms and Conditions, but do not exclude the conclusion of separate agreements with travel agents and organizers, sometimes with different conditions appropriate to the type of business.

3. Contracting party
3.1. The Guest uses the services provided by the Service Provider.
3.2. If the Guest places an order for services directly with the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest together – if the conditions are met – become contractual parties (hereinafter referred to as Parties).
3.3. If the order for services is placed by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.

4. Formation of the Contract, method of reservation, modification, notification obligation
4.1. The Service Provider sends an offer upon the Guest's verbal or written request for an offer. If no specific order is received within 48 hours of sending the offer, the Service Provider's obligation to make an offer shall cease.
4.2. The Contract is concluded upon the written confirmation of the Guest's written or verbal reservation by the Service Provider, and is therefore considered a Contract concluded in writing.
A verbal reservation, agreement, modification, or verbal confirmation by the Service Provider does not have contractual value.
4.3. The Contract for the use of accommodation services is for a specific period of time.
4.3.1. If the Guest permanently leaves the room before the expiry of the specified period, the Service Provider is entitled to the full price of the service stipulated in the Contract. The Service Provider is entitled to resell the room that becomes vacant before the expiry date.
4.3.2. The prior consent of the Service Provider is required for the extension of the use of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided.
4.4. Any amendment and/or supplement to the Contract shall require a written agreement signed by the Parties.

5. Cancellation conditions
5.1. Unless the hotel has specified other conditions in its offer, the accommodation service can be cancelled without penalty 24 hours before arrival, local time.
a) If the Contracting Party has not secured the use of the accommodation services by advance payment, credit card guarantee, or in another manner specified in the Contract, the Service Provider's service obligation shall cease after 18:00 p.m. local time on the day of arrival.
b) If the Contracting Party has secured the use of the accommodation services by advance payment, credit card guarantee, or in another manner specified in the Contract, and does not arrive by 18:00 local time on the day of arrival, or does not indicate in advance that he will arrive at a later time, the Service Provider shall enforce a penalty of the amount specified in the Contract, but at least one day's accommodation fee. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's service obligation shall cease.
5.2. In the case of booking products subject to special conditions, group travel or events, the Service Provider establishes conditions different from the above, set out in an individual Contract.

6. Prices
   6.1. The hotel's room rates (Rack Rates) are displayed in the hotel room or at the hotel's reception. Price lists for other services are available in the respective hotel departments (restaurant, medical, wellness).
   6.2. The Service Provider is free to change its advertised prices without prior notice.
   6.3. When communicating prices, the Service Provider indicates the tax content of the prices (VAT, IFA) as applicable at the time of the offer, as regulated by law. The Service Provider shall pass on any additional charges due to changes in the effective tax law (VAT, IFA) to the Contracting Party, with prior notice.
   6.4. Current discounts, promotions, and other offers are announced on the hotelfamulus.hu website.7. Family discounts

Children up to 12 years old stay free of charge when sharing a room with two adults.

8. Payment method, guarantee
8.1. The Service Provider shall claim the consideration for the services provided to the Contracting Party at the latest after use, before departure from the hotel, but may also provide the option of post-payment under an individual agreement.
8.2. To guarantee the use of the service in accordance with the Contract and the payment of the consideration, the Service Provider:
a) you may request a credit card guarantee, during which the value of the ordered and confirmed service will be blocked on the credit card,
b) may request an advance payment for part or all of the participation fee
8.3. In accordance with Hungarian law, the currency of the invoice issued by the Service Provider for the settlement of the consideration for the services ordered by the Partner, confirmed and performed by the Service Provider is HUF.
If the currency of the consideration recorded in the confirmation by the Service Provider is EUR, then the consideration for the services on the invoices issued by the Service Provider will be converted at the exchange rate quoted by the Service Provider on the day of the guest's arrival. The consideration to be paid on the invoice will be indicated in EUR in addition to the HUF currency - along with the exchange rate.

The Service Provider accepts cash-saving payment methods (credit card, and also, based on a separate contract: coupon, voucher, etc.), a current list of which is made available to the Contracting Party upon request.

Any costs associated with the use of any payment method shall be borne by the Contracting Party.

9. Method and conditions of using the service
9.1. The Guest may occupy the hotel room from 14:00 p.m. on the day of arrival (Check in) and must leave it by 11:00 a.m. on the last day of stay (Check out)
9.2. If the Guest wishes to occupy the room before 6:00 a.m. on the day of arrival, the previous night will be charged.

10. Pets
10.1. Pets can be brought into the Service Provider's accommodations for an extra fee, except in the restaurant and sauna areas.

11. Refusal to perform the contract, termination of the service obligation
11.1. The Service Provider is entitled to terminate the Accommodation Service Agreement with immediate effect, thus refusing to provide the services, if:
a) the Guest does not use the provided room or facility for its intended purpose
b) the Guest behaves in a way that is objectionable, rude, disruptive, or disruptive to the safety, order, or staff of the accommodation, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or other unacceptable behavior
c) the Guest suffers from an infectious disease.
d) the Contracting Party fails to fulfill its advance payment obligation specified in the Contract by the specified date
11.2. If the Contract between the parties is not fulfilled due to "force majeure", the contract shall be terminated.

12. Placement guarantee
12.1. If the Service Provider's hotel is unable to provide the services specified in the Contract due to its own fault (e.g. overcrowding, temporary operational problems, etc.), the Service Provider is obliged to immediately arrange for the Guest's accommodation.
12.2. The Service Provider is obliged to:
a) provide/offer the services included in the Contract, at the price confirmed therein, for the period stipulated therein – or until the impediment ceases – in another accommodation of the same or higher category. All additional costs of providing the replacement accommodation shall be borne by the Service Provider.
b) provide the Guest with a one-time free telephone call opportunity to inform them of any changes to the accommodation
c) provide free transfer for the Guest to move to the offered alternative accommodation and for any subsequent move back
12.3. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not make any subsequent claim for compensation.

13. Illness or death of the guest
13.1. If the Guest falls ill during the period of using the accommodation service and is unable to act in his own best interests, the Service Provider will offer medical assistance.
13.2. In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the relative, heir or bill payer of the patient/deceased; for any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.

14. Rights of the Contracting Party
14.1. Pursuant to the Contract, the Guest is entitled to the intended use of the ordered room and those facilities of the accommodation that are included in the standard range of services and are not subject to special conditions.
14.2. The Guest may make a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period.
14.3. The Guest's right to complain ceases after departure from the accommodation.

15. Obligations of the Contracting Party
15.1. The Contracting Party is obliged to pay the consideration for the services ordered in the Contract by the date and in the manner specified in the Contract.
15.2. The Guest ensures that children under the age of 14 under his/her responsibility stay in the Service Provider's hotel only under adult supervision.
15.3. The Guest may not bring their own food or drinks into the hotel's catering units.

16. Liability of the Contracting Party for damages
The Guest is liable for all damages and disadvantages suffered by the Service Provider or a third party due to the fault of the Guest, his/her companion or other persons under his/her responsibility. This liability exists even if the injured party has the right to claim compensation for his/her damages directly from the Service Provider.

17. Rights of the Service Provider
If the Guest fails to fulfill his obligation to pay the fee for the services subject to a penalty fee used or ordered in the Contract but not used, the Service Provider shall have a lien on the personal property of the Guest that he brought to the hotel to secure his claims.

18. Obligation of the Service Provider
The Service Provider is obliged;
a) to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards
b) investigate the guest's written complaint and take the necessary steps to address the problem, which must be recorded in writing

19. The Service Provider's liability for damages

19.1. The Service Provider assumes liability for any damage suffered by the Guest within its facilities due to the fault of the Service Provider or its employees.

19.1.1. The Service Provider's liability does not extend to damages that occurred due to unavoidable causes beyond the control of the Service Provider's employees and guests, or that were caused by the guest himself.

19.1.2. The Service Provider may designate areas in the hotel where Guests may not enter. The Service Provider shall not be liable for any damage or injury that may occur in such areas.

19.1.3. The Guest must immediately report the damage to the hotel and provide the hotel with all necessary information necessary to clarify the circumstances of the damage, possibly for the recording of a police report/police procedure.

19.2. The Service Provider is also liable for any damage suffered by the Guest due to the loss, destruction or damage of their belongings, if the Guest has placed them in a place designated or generally designated for this purpose by the Service Provider, or in their room, or if they have handed them over to an employee of the Service Provider who they may have deemed entitled to receive their belongings.

19.2.1. The Service Provider is only liable for valuables, securities and cash if the item was expressly taken over for safekeeping or the damage occurred for a reason for which it is liable under the general rules. In this case, the burden of proof lies with the Guest.

19.3 The amount of compensation is fifty times the daily room rate according to the Contract, unless the damage is less than this.

20. Confidentiality
In fulfilling its obligations under the Contract, the Service Provider is obliged to act in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest and the relevant legislation related to data protection - and, if the Contracting Party has brought this to the attention of the Service Provider - the relevant internal rules of the Contracting Party.

21. Force majeure
Any cause or circumstance (for example; war, fire, flood, inclement weather, power outage, strike) beyond the control of the party (force majeure) shall relieve either party from performing its obligations under the Agreement for as long as such cause or circumstance exists. The parties agree to use their best efforts to minimize the likelihood of such causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

22. Law applicable to the legal relationship between the parties, court of jurisdiction
The legal relationship between the Service Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code. Any legal dispute arising from the service contract shall be settled by the court with jurisdiction over the place of the service.

23. Website
23.1 References and links
Land Plan Ltd. has no influence on the design and content of third-party material linked or referenced on its websites.

23.2 Copyright
The layout of the websites, the diagrams, images and logos used, and the collection of individual contributions are protected by copyright. The copying or use of any objects such as diagrams, images or texts in other electronic or printed publications is not permitted without the consent of Land Plan Kft.

23.5. SSL Security
To ensure your security and to ensure the highest level of confidentiality, our Website uses SSL encryption software for online bookings. Your credit card number and any other information you enter when filling out various forms are automatically encrypted and protected during transmission over the network. Once the information reaches our server, it is decrypted using a unique private key. SSL allows your browser to connect to our website and negotiate a secure communication channel in a transparent manner. SSL is the most widely used and successful secure transaction system today. To use this system, you simply need to check your browser's compatibility. You can do this by checking if you see one of the icons below in the lower left (for Netscape) or upper right (for Microsoft Internet Explorer) of your screen.

 

HOUSE RULE

 

1.) Login – Logout

The rooms are available from 14:00 PM on the day of arrival. On the day of departure, please vacate the room by 11:00 AM. If our staff finishes cleaning earlier, the rooms can be occupied before 14:50 PM. Please inform our hotel in advance by email or phone of your earlier arrival intention. On the day of departure, it is possible to extend your stay for an additional fee if no guests arrive in the room that day. Extension fee: XNUMX% of the daily room rate.

To check in, it is necessary to fill out the registration form accurately. Based on this, guests will receive a room key. Upon check-out, please hand in the room key together with the television switch at the hotel reception. In case of loss or damage to the room key, a fee of 5000 HUF will be charged.

The guest must pay the full amount of the stay no later than upon final departure. The hotel may also request the guest to pay the full amount of the stay upon arrival.

In the event of departure without payment, the hotel is entitled to take legal action (enforcement of the hotel's lien, filing a police report, collection of the claim through litigation).

2.) Visitors

Only guests registered at the front desk are allowed in the hotel rooms, please welcome your visitors in the lobby.

3.) Our basic services

For our guests, the room price includes the following in addition to accommodation: breakfast or half board - upon confirmation, use of parking, Wi-Fi access throughout the house.

4.) Hotel equipment and facilities

The guest is obliged to use the hotel's equipment and facilities for their intended purpose. The hotel's equipment and facilities may not be removed from the hotel premises. In the event of the removal of hotel equipment (remote control, towels, etc.) - unless the guest purchased it - the hotel will file a criminal complaint or initiate a lawsuit for damages.

Any rearrangement of the hotel room may only be carried out by the hotel staff or their designated representative. The hotel will charge the guest for any damage resulting from arbitrary rearrangement.

If the guest notices a defect in any of the hotel's equipment or facilities, they should notify the reception immediately. The guest cannot repair the defect, and the hotel is not liable for any resulting damage, even if the damage is solely caused by the guest.

5.) Daily cleaning

Hotel rooms are cleaned daily between 8.00:14.00 and 2:XNUMX. Bed linen is changed every XNUMX days for longer stays, towels are changed depending on the guest's request (placed on the bathroom floor). The guest may partially or fully cover the cost of cleaning and disinfecting a room and room textiles that are heavily soiled due to the guest's behavior.

The hotel may be exempt from daily cleaning if a "Do Not Disturb" sign is hung on the outside handle of the guest's door.

6.) Safety, fire protection

It is forbidden to store flammable or explosive materials in the hotel room, or to operate coffee makers, irons or other electrical appliances. You can report your ironing or laundry needs at the hotel reception. All guests are required to comply with the hotel's fire safety regulations. In the event of a fire, notify the reception and report the fire on the fire alarm system located in the building.

The hotel has a closed-circuit camera system, and the screens that continuously broadcast live images recorded by the cameras are monitored by security guards and the hotel receptionist.

Security personnel are constantly present in the hotel, and they are authorized to: control entry to the parking lot, warn the guest in case of illegal behavior, escort him out, detain him in case of illegal behavior, and call the police if necessary.

7.) Damage

The hotel will seek compensation from the person responsible for any damage caused by negligence or intent.

8.) Smoking

Smoking is prohibited throughout the hotel! Our smoking guests may light up in the designated area 5 meters from the hotel entrance. If a guest violates the smoking rule, the hotel employees have the right to warn the guest and ask them to stop the illegal behavior.

9.) Meals

The main meal times: buffet breakfast between 6:30-10:00, half-board dinner is available to our guests from 18:00-21:00. Our restaurant is open from 11:00-22:00.

Please note that the buffet table offerings are to be consumed only in the restaurant; food and drinks cannot be taken out of the restaurant.

Food allergies: We can provide lactose-free, gluten-free and vegetarian meals in our hotel. We ask our guests to inform us of their special dietary needs before arrival.

Only food and drinks purchased at the hotel may be consumed in the hotel's public areas. Food and drinks not purchased at the hotel may only be consumed in the hotel room, with due care for the equipment.

10.) Peace of mind for guests

Please respect the peace and quiet of other guests and do not disturb them by making noise. Please pay special attention to each other's peace and quiet after 22:00 PM.

11.) Found objects

The guest is obliged to hand over any lost or stolen items found in the hotel to the reception. The hotel is obliged to keep items forgotten by the guest in the hotel for 3 months. The hotel will destroy any abandoned food, medicine or perishable items.

12.) The hotel's liability for damages

We would like to draw the attention of our dear guests that our hotel is not responsible for valuables left in the room. Please place your valuables in the safe at the reception.

 

13.) Regulations

The hotel has a Data Management and Camera Policy and a Complaints Handling Policy.

14.) Do you have any questions?

The hotel reception will provide information about our additional services and how to use them. We trust that your time spent relaxing will be enjoyable and undisturbed, meeting your expectations.

The house rules are an inseparable part of the hotel contract.

 

 

 

Data processing information for our guests

1. The data controller

Land Plan Limited Liability Company

registered office: 9012 Győr, Ménfői u. 64.

company registration number: 08-09-028190

Representative: Ernő Horváth, owner

phone number: 96/900-490

employee responsible for data protection matters: Beáta Borbély

E-MAIL: borbely.bea@landplanhotel.hu

Data processing registration number:

(hereinafter referred to as: the Company)

 

2. General provisions

The Company respects the personal rights of its Guests, therefore it has prepared the following Data Processing Notice (hereinafter: Notice), which is available electronically on the Company's official websites and in paper form in individual hotels.

When applying this point, all persons (hereinafter referred to as: Guest) using the services of the Land Plan Hotel***&Restaurant operated by the Company, as well as the recreational and sports facilities (sauna) operated by the Company, shall be considered customers of the Company.

The Company, as the data controller, declares that during data management it acts in accordance with the provisions of Act CXII of 2011 on the right to informational self-determination and freedom of information (hereinafter referred to as the “Data Protection Act”).

This Notice provides general information on data processing during the services provided by the Company. Due to the diversity of Guests' needs, the method of data processing may occasionally differ from that set out in this Notice. Such deviations may be made at the Guest's request, and the Company will inform the Guest in advance of the exact method. The Company will provide information on any data processing that may not be included in this Notice prior to the given data processing.

The Company processes personal data exclusively for a predetermined purpose for the period necessary for the exercise of rights and fulfillment of obligations. The Company processes only personal data that is essential for the achievement of the purpose of data processing and is suitable for achieving the purpose.

The consent or subsequent approval of a legal representative of a minor under the age of sixteen is required for the validity of the legal declaration containing the consent of the minor concerned.

In all cases where the Company uses the provided data for a purpose other than the original purpose of data collection, it informs the data subject thereof and requests his/her prior, express consent, or provides him/her with the opportunity to prohibit the use.

Personal data that the Company has come to know during data processing may only be accessed by persons commissioned by the Company or employed by the Company who have a task related to the given data processing.

3. Management of data regarding hotel guests

Use of hotel services

In the context of providing services, the processing of all data related to the data subject is based on voluntary consent and is aimed at ensuring the provision of the service and maintaining contact. The personal data contained in this section, with the exceptions set out in the individual sub-sections, are retained by the Company for a period in accordance with the current tax and accounting regulations and are deleted after the deadline.

For certain services, it is possible to provide additional data in the comments section, which helps to fully understand the Guest's needs, but this is not a prerequisite for booking a room or using other services.

3.1. Room reservation

In the case of online, personal (paper-based) or telephone room reservations, the Company may request the following data from the Guest:

• title (optional field);
• first name,
• last name;
• address (address, town, zip code, country);
• email address;
• telephone number;
• credit card/debit card type;
• credit card number/debit card number,
• credit card/debit card holder name;
• credit card/debit card expiration date;
• credit card/debit card CVC/CVV code (checking numbers known as Card Validation Code (CVC2) by MasterCard, and Card Verification Value (CVV2) by Visa International.)

 

3.2. Application form

When using the individual hotel services, the Guest fills out a hotel registration form, in which he/she consents to the Company processing the following mandatory data for the purpose of fulfilling its obligations specified in the relevant legislation (in particular, the legislation related to alien policing and tourism tax), proving such fulfillment, and identifying the Guest for as long as the competent authority can verify the fulfillment of the obligations specified in the given legislation:

• last name and first name,
• Home address
• nationality
• place and time of birth.

The processing of the following data on third-country nationals is a legal requirement:

• in addition to natural personal identification data, the
• travel document (passport) identification data
• accommodation address,
• start and end dates of accommodation use
• visa, residence permit number,
• date and place of entry

Third-country national: Any person, other than a Hungarian citizen, who is not a citizen of a member state of the European Economic Area, including stateless persons. EEA member states: the member states of the European Union, Iceland, Liechtenstein, Norway, and Switzerland.

The provision of mandatory data by the Guest is a condition for using the hotel service.

By signing the registration form, the guest consents to the Company processing and archiving the personal data provided by filling out the registration form within the deadline specified above for the purpose of establishing and fulfilling the contract, proving its fulfillment, and for the purpose of asserting any claims.

 

3.3. Bank card details

The Company uses the bank, credit card and bank account details provided during the room reservation only to the extent and for the period necessary to exercise its rights and fulfill its obligations. The data is processed by the Company's contractual banking partners. You can find information about this data processing on the websites of the relevant Bank.

 

 

3.4. Booking through accommodation websites

If the Guest books accommodation in a hotel operated by the Company via an accommodation intermediary website (e.g. booking.com, szallas.hu), the data provided by the customer during the booking will be transmitted to the Company electronically by the operator of the accommodation intermediary website. The scope of data transmitted in this way is included in the data management regulations of the accommodation intermediary website used. The Company uses the data obtained in this way exclusively for the purpose of fulfilling the accommodation reservation and contacting the Guest. The Company will further process the customer data received from the accommodation intermediary websites in accordance with the provisions of points 3.1. and 3.3.

When resolving disputes regarding a reservation, the accommodation website may provide the Company with additional information about the reservation process. Such information may include a copy of the reservation confirmation, which proves that a reservation was actually made.

All further questions regarding the data management of accommodation intermediary websites shall be governed by the data management policy of the accommodation intermediary website used by the Guest, which is available on the relevant accommodation intermediary website.

 

4 Management of data regarding restaurant guests

When using the services of the Land Plan Hotel*** & Restaurant operated by the Company, the Company may request the Guest to provide the following data for table reservation:

• name
• contact information: phone number and/or email address
• requested time of reservation
• number of people
• for hotel guests, the room number

The Company archives the data provided during the reservation process in order to facilitate the fulfillment of future reservations. If the Guest objects to the archiving of his/her data, the Company will delete the data relating to him/her.

The data related to the table reservation may be accessed by the employee who recorded the data and the employee(s) who made the table reservation. Archived guest data is handled exclusively by the restaurant manager, who stores it separately and securely.

 

5. Data transfer

The Company forwards certain documents and receipts containing the Guests' data to Raab Complex Kft. (9024 Győr, Babits Mihály utca 32.), which performs accounting, for accounting purposes.

 

6. Data processing on the website and social media sites operated by the Company

On the website operated by the Company, the Company may collect data about visitors to the website. In particular, the Company may collect data about visitors’ IP addresses, browser type, computer operating system, application version, language settings, and the pages they view. If the person visiting the website uses a mobile device, the Company may also collect data about the identification of the mobile device, device-specific settings and characteristics, and the visitor’s location.

The hotel and restaurant operated by the Company are available on the Facebook social portal.

The purpose of data processing is to share content on the Company's website. The Facebook page allows the Guest to participate in prize draws and to be informed about the latest promotions.

By clicking on the "like" link on the Company's Facebook page, the data subject consents to the publication of the Company's news and offers on their own message board.

The Company also publishes pictures/films of various events and the hotel and restaurant operated by the Company on its Facebook page. Unless it is a mass recording, the Company always requests the written consent of the data subject before publishing the pictures.

Otherwise, the data processing rules of the Facebook page apply, information about which can be found in the data protection guidelines on the Facebook website at www.facebook.com.

7. Facebook

The Guest can subscribe to the news feed published on the message board on the Facebook page by clicking on the "like" link on the page, and can unsubscribe by clicking on the "dislike" link on the same page, or delete unwanted news feeds appearing on the message board using the message board settings.

 

8. Data processing related to prize games

The Company is organizing a prize draw to promote its services. Participation in the prize draw is possible after registering on paper or online (on the Company's website or Facebook page) and providing the following data:

• name;
• address;
• telephone number;
• email address.

 

The purpose of data management is to maintain contact in order for the Company to deliver the prize to the winner. Data management lasts until the end of the prize draw, and the data processed in this way (except for the winner) will be deleted within 5 (five) working days after the end of the prize draw. The Company stores the winner's data for a period in accordance with the current tax and accounting regulations, and then deletes them after the deadline.

 

RULES FOR THE CAMERA PROTECTION SURVEILLANCE SYSTEM

9.General provisions

Cameras are in operation in the hotel, restaurant and sauna and their related facilities (changing rooms, corridors, etc.) operated by the Company for the personal and property safety of Guests. Camera surveillance is indicated by the relevant pictogram and warning text.

The purpose of camera surveillance is property protection. The protection of valuable assets and the personal values ​​of Guests, given that the detection of violations, the detection of the perpetrator, the prevention of these violations cannot be achieved in any other way, and their proof cannot be achieved by any other method. Camera surveillance is always carried out in accordance with the provisions of Act CXXXIII of 2005 on the rules of personal and property protection and private detective activities (Szvmt.).

 

10. Operator of the camera surveillance system and the group of people authorized to view the images

There is also a screen at the hotel reception that continuously broadcasts live images recorded by cameras located on the premises of the hotel operated by the Company. The image on the screen can only be viewed by the Company's employee on duty at the reception.

DATA SECURITY, ENFORCEMENT

13. Data security

The Company ensures the control and determination of which bodies the personal data have been or may be transmitted to using data transmission equipment, which personal data, when and by whom were entered into the system, and the recovery of the system in the event of a malfunction. A report is prepared on errors occurring during automated processing.

The Company treats personal data confidentially and does not disclose them to unauthorized persons. It protects personal data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction, damage and inaccessibility resulting from changes in the technology used. It takes all security measures to ensure the technical protection of personal data.

14. The rights of data subjects regarding the processing of their personal data and their enforcement

In relation to data subject to data processing based on the law, in accordance with Sections 15 and 15 of the Infotv., the data subject may request information from the Company about the data processed by him or her or processed by the data processor commissioned by him or her or according to his instructions, their source, the purpose, legal basis, duration of the data processing, the name, address of the data processor and its activities related to the data processing, the circumstances, effects of the data protection incident and the measures taken to prevent it, and - in the case of the transfer of the employee's personal data - the legal basis and recipient of the data transfer.

If the personal data is not accurate and the Company has accurate personal data, the Company will correct the personal data. The Company will notify the data subject of the correction, as well as all those to whom the data may have been previously transmitted for the purpose of data processing. Notification may be omitted if this does not violate the legitimate interests of the data subject, taking into account the purpose of data processing.

The data subject may also request the correction of his/her data processed by the Company.

The data subject may request the Company to delete or block his/her personal data, with the exception of mandatory data processing.

Requests for information, modification of data, or deletion or blocking of personal data can be made to: borbely.bea@landplanhotel.hu, hotel@landplanhotel.hu or the sales@landplanhotel.hu can be sent to the Company by electronic mail sent to the e-mail address, or by mail sent to the Company's address (Land Plan Kft. 9012 Győr, Ménfői u. 64.). The Company will fulfill the data subject's request within 25 days; the Company will notify the data subject and all those to whom the data was previously forwarded for data processing purposes of the correction, blocking, marking and deletion. The notification may be omitted if this does not violate the legitimate interests of the data subject with regard to the purpose of data processing. If the data subject requests it, the Company will provide the information in writing. In the event of a possible refusal to provide information, the Company will inform the data subject in writing of the provision of the Infotv. on the basis of which the information was refused and will inform the data subject about the legal remedies. If the Company does not comply with the data subject's request for rectification, blocking or erasure, it shall communicate the factual and legal reasons for rejecting the request for rectification, blocking or erasure in writing or, with the data subject's consent, electronically within 25 days of receipt of the request.

The data subject may take legal action against the Company in the event of a violation of his or her personal rights.

You can always seek help from the National Data Protection and Freedom of Information Authority in data protection matters:

President: Dr. Attila Péterfalvi

mailing address: 1534 Budapest, P.O. Box: 834

address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c

Telephone: + 36 (1) 391-1400

Fax: + 36 (1) 391-1410

www: http://www.naih.hu

e-mail: ugyfelszolgalat@naih.hu

 

In matters not regulated in this Regulation regarding the enforcement of the rights of data subjects, Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information shall apply.

The detailed Data Protection Policy regarding the processing of personal data and the operation of the camera surveillance system is available at the Land Plan reception and on the Company's official website.

If you have any questions regarding the processing of your personal data, or if you wish to exercise your data subject rights, please contact the Company's designated data protection officer, Hotel Manager Beáta Borbély, at the e-mail address borbely.bea@landplanhotel.hu.